Politique de remboursement
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
They must be in the same state they were purchased - UNUSED. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, they cannot be returned:
**Custom or personalized orders **
Items on sale Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Cancellation Request a cancellation within 2 hours of purchase.
Once an order has been placed and confirmed, it can no longer be cancelled.
Payment: If you choose a direct payment gateway to complete your purchase, then Stripes stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction.
After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
You may return most new, unopened items within 30 days of delivery for a full refund.
They must be in the same state they were purchased - UNUSED. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, they cannot be returned:
**Custom or personalized orders **
Items on sale Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Cancellation Request a cancellation within 2 hours of purchase.
Once an order has been placed and confirmed, it can no longer be cancelled.
Payment: If you choose a direct payment gateway to complete your purchase, then Stripes stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction.
After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.